5 Plays Privacy Policy — Your Data, Our Responsibility

5 PlaysProtecting your privacy at - is not merely a legal obligation for us — it is a core principle. This Privacy Policy ("Policy") sets out clearly what information we collect, why we collect it, how we use it, and how we keep it secure. By using our platform, you are considered to have accepted the terms of this Policy. Please read it carefully in full.

5 PlaysCreating your account and delivering our services requires certain information. We only collect what is strictly necessary to provide those services and ensure your security.

Information Collected Directly From You

Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time spent on the platform and activity logs
• Location data (for legal compliance purposes only)
• Referral source and traffic data

5 Plays Your information is used for the following purposes. Each use has a valid legal basis, and we do not use your data for anything beyond its stated purpose.

• Account Management: Completing the registration process, keeping your login secure, and managing account settings
• Identity Verification: Verifying your age and identity through the KYC process, and preventing fraud
• Financial Transactions: Processing deposits and withdrawals, and ensuring anti-money laundering compliance
• Customer Service: Resolving your questions and complaints, and providing the support you need
• Security: Detecting suspicious activity and preventing fraud and hacking
• Legal Compliance: Complying with regulatory guidelines and legal obligations
• Service Improvement: Analyzing user experience to further improve the platform
• Relevant Communications: Sending bonus offers, updates, and important notifications

5 Plays Your personal information is never sold and is not shared unnecessarily. However, in certain specific circumstances, limited data sharing may be required.

Who Your Information May Be Shared With

• Payment Provider: Mobile banking providers such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions
• Technology Partners: Technology companies that support platform operations, all bound by strict confidentiality agreements
• Government Authorities: Information may be disclosed as required to comply with legal directives or court orders
• Fraud Prevention Agencies: Limited data sharing with industry-recognized organizations to prevent financial crime and fraud

5 Plays This website uses cookies and similar tracking technologies to improve your browsing experience and keep the platform running properly.

Cookies We Use

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

5 Plays Your data is not retained longer than necessary. Different retention periods apply depending on the type of information.

• Account Information: For the duration of account activity and up to 5 years after closure
• Transaction Records: Minimum 5 years as required by financial regulations
• KYC Documents: 5–7 years as required by law
• Customer Support Contact: Up to 2 years after the issue is resolved
• Log Files & Analytics: Up to 12 months

5 PlaysEvery member registered with - holds the following rights regarding their personal information. To exercise these rights, please contact our support team.

5 Plays Strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age verification is carried out at the time of registration. If a minor provides false information to create an account, that account will be suspended and all collected data will be deleted immediately.

To Keep Your Data Safe 5 Plays We use industry-leading security measures. Our security framework is multi-layered and continuously improved.

• 256-bit TLS/SSL Encryption: All data transfers are protected with the highest level of encryption
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account
• Firewall & Intrusion Detection: Unauthorized access attempts are detected and blocked in real time
• Regular Penetration Testing: Independent security experts regularly audit the system for vulnerabilities
• Data Masking: Sensitive information is never fully displayed unless absolutely necessary
• Access Control: Only authorized personnel can access specific data

5 Plays At any time, this Privacy Policy Reserves the right to update. If significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email or mobile number
• A pop-up notification will be displayed upon logging into the platform
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after any changes will be considered your acceptance of the updated policy. When you receive a change notification, please take a moment to read the new policy carefully.

This Privacy Policy If you have any questions, concerns, or wish to exercise your rights, don't hesitate to reach out. Our data protection team is always ready to assist you.